Introduction
Ventra ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ventraholding.com or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Contact us through our website forms
- Subscribe to our newsletter or communications
- Request information about our services
- Apply for investment or partnership opportunities
- Attend our events or participate in our programs
This information may include:
- Name and contact information (email address, phone number)
- Company name and position
- Business information and descriptions
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on pages
- Date and time of visit
We collect this information through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested information
- Communicate with you about our services, events, and opportunities
- Analyze website usage and improve our services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
- Send marketing communications (with your consent where required)
Legal Basis for Processing (UAE and GDPR Compliance)
We process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contractual necessity: Processing is necessary for a contract we have with you
- Legal obligation: Processing is necessary to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who perform services on our behalf (website hosting, email delivery, analytics)
Business Partners: KeySol and Serdal Holding, the parent companies of Ventra, for purposes related to our joint venture operations
Legal Requirements: When required by law, regulation, legal process, or governmental request
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
International Data Transfers
Your information may be transferred to and processed in countries other than the United Arab Emirates. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing your personal data
- Portability: Request transfer of your data to another organization
- Objection: Object to our processing of your personal data
- Withdraw consent: Withdraw consent at any time where we rely on consent to process your data
To exercise these rights, please contact us at privacy@ventraholding.com.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Analyze website traffic
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Ventra
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Email: privacy@ventraholding.com
Phone: (+971) 50 153 9990
Compliance
This Privacy Policy is designed to comply with:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
- General Data Protection Regulation (GDPR) where applicable
- Other applicable data protection and privacy laws
